Booking Policies, Procedures, Terms & Conditions

IT IS IMPORTANT THAT YOU CAREFULLY REVIEW THESE TERMS AND CONDITIONS BEFORE REGISTERING FOR ONE OF OUR CLASSES OR PROGRAMS. This Agreement is between you and All Florida Safety Institute LLC, hereby referred to as “AFSI”. It refers to the services provided by AFSI as described on our website, AllFloridaSafetyInstitute.com. By registering for any of our programs YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO ALL OF THE BINDING TERMS OF THIS AGREEMENT. You also acknowledge that you are the parent or legal guardian of the student or that you are at least 18 years of age. 

Parental Consent
The parent/guardian of the student hereby agrees to allow their son/daughter to take part in one-on-one or group driving lessons with a certified AFSI Driving Instructor and to partake in all of the  mandatory  curriculum  and  courses  that  correspond  with  the program in which the student is enrolled. 

Paperwork
All paperwork must be filled out prior to a student beginning their program, using the true legal name  of  the  student that matches the student’s Learner’s Permit or ID. Please have the student’s Learner Permit available at all times; during the first lesson; the Driving Instructor is required to make a copy (photograph) for AFSI records. 

Driver License and Learner’s Permit
A student must hold a valid, original copy of their Learner’s Permit or Driver’s License on their person (photocopy is not permitted) prior to every lesson or else the lesson will be forfeited. There are no exceptions. 

Geographical Restrictions
It is the parent/guardian/student’s responsibility to ensure that each program that they sign up for is  geographically  within AFSI’s serviceable radius. If a student wishes to be picked up outside of AFSI’s reachable radius, then he/she must consult AFSI prior to registration. AFSI services 1 hour in travel time surrounding each of our locations. An additional charge may be incurred for the additional traveling expenses, and that charge will be determined by AFSI, in its sole discretion, on a case-by-case basis.

Payment
Guaranteed lesson or other service reservations require payment in full at the time of booking. Payment plans are available for select programs. Please contact the office directly for terms and conditions prior to registration. We cannot book the initial appointment on the website for those on payment plans. Payment plans are not accepted via the website, and must be requested in person or via telephone at the time of booking. We take most debit /credit card payments online and over the phone. Cash payments and payments made by check or money order may be dropped off at the office or mailed in advance.  Our instructors are not equipped to issue receipts on the road. We do not accept promises of payment for services, and payment must be received by the office in advance of the first lesson. Returned check fees will be charged at the maximum allowable rate.

Scheduling Policy
Once registration and payment is processed, AFSI will provide a schedule for the appropriate plan, package, bundle, class, test or program within a reasonable period of time directly to the sponsor/parent and/or student as provided in the registration. A reasonable period of time is defined as the current average time to schedule based on the current volume of students in the geographic area of the student. While this is typically no more than 2-4 days, periods of heavy registration volume may exceed this time. In this case we will typically make contact by all means provided in the registration to update the contact person(s) that they have been added to the scheduling queue in order of registration. In times of heavy registration, we will attempt to get initial lessons started.  The maximum period to contact and schedule is not to exceed 14 days to schedule all or part of the required elements. Some programs are designed to extend over a period of time and may require some steps completed prior to the scheduling the next step(s). Our registration team will attempt to make at least 3 separate contact(s) by phone, email and/or text to any or all of the contact information provided at registration. AFSI will make every attempt to accommodate every student’s needs in scheduling. If there is an impending deadline for a student, it is expected that the sponsor/parent and/or student contacts AFSI in advance of registration to confirm the deadline. We will make accommodations for students that have immediate needs in going away to college, the military or residency changes as well as sports and activities schedules. 

Changing a Pick-Up/Drop-Off Location
The student may change their pick-up and drop-off location, with parental consent, for a behind-the-wheel lesson, but it must be within AFSI’s geographical limitations, and must be approved 24 hours before their behind-the-wheel lesson. AFSI has the right, within its sole discretion, to deny any new pick up/drop off location. Last minute changes to Pick Up or Drop Off locations may result in a loss of lesson time for that lesson to accommodate. 

No Show Appointments
While we understand extenuating circumstances and things happen, our instructor’s schedules are built around the pre-scheduled lessons and commute times. Instructors will wait for at least 15 minutes no more than 30 minutes after the scheduled appointment time before being considered a no show. If there is a no show appointment, that lesson will be forfeited. There are no exceptions.

Rescheduling and Cancellations
AFSI, in its sole discretion, reserves the right to reschedule a student’s appointment based on Driving Instructor availability for any of our services. IF THE STUDENT NEEDS TO RESCHEDULE A LESSON, HE/SHE MUST NOTIFY AFSI OR THEIR DRIVING INSTRUCTOR 48 HOURS PRIOR TO THEIR APPOINTMENT TIME. If the student does not notify AFSI in due time, he/she will be subject to a $40 PER HOUR re-booking fee. Last minute cancellations on behalf of the student are subject to lesson forfeiture. Due to unforeseen circumstances such as traffic, construction or emergency the Driving Instructor may arrive late for the scheduled driving lesson. The Driving Instructor might also have an illness or sudden emergency and, therefore, may have to reschedule a driving lesson appointment day of. Keep in mind that if arriving late, the Driving Instructor will still conduct the driving lesson at an appropriate length determined by the Driving Instructor. Any lesson shortened from the scheduled time will be made up in the form of extended or additional lessons. AFSI will promptly notify the student as soon as possible when any of these circumstances arise, and the student will not be charged to reschedule the lesson. AFSI also reserves the right, in its sole discretion, to reschedule the students’ lessons if there is insufficient enrollment for a particular classroom or workshop session.  

Driver’s License Testing Cancellation
Appointments that are made for Driver’s License testing must be paid when the reservation is being made to guarantee appointment time.  Any offer for cash payment at the test time is subject to instructor/examiner availability, availability of an Examiner is not guaranteed without an appointment. Missed or cancelled Road Test appointments are subject to a $15 rescheduling fee, above and beyond any fees associated with any corresponding driving lesson.

Safety Behind the Wheel
AFSI and its Driving Instructors reserve the right to stop a lesson at any time due to the student’s reckless and/or careless driving or unsafe conditions. Driving Instructors may take control of the car at any point during a lesson if they feel that the driver is unable to complete the lesson safely. If a lesson must be discontinued for any of these reasons, the remainder of the lesson will be forfeited. 

Vehicles
All AFSI vehicles will be kept up to date with current registration, regular services, tire pressure and all necessary repairs. All necessary safety precautions will be taken before the student gets in an AFSI vehicle for his/her lessons.  Should something happen to any AFSI vehicle which affects its safety or mechanical operation immediately prior to and/or during a lesson, AFSI will, at its sole discretion, either reschedule a pro-rated lesson or schedule another lesson at no cost to the student on a case-by-case basis.

Personal Vehicle Use (If requested)
Only a student who holds a valid U.S. Driver’s License may voluntarily choose to drive a personal vehicle while being taught by AFSI Instructors. Teaching in a student’s personal vehicle is a case by case basis and must be consented too by the instructor and approved by the Regional Director. All Florida Safety Institute or our insurance provider will not be responsible for any incident or injury in a personal vehicle. The student will carry at least the legally mandated minimum amounts of liability insurance for their vehicle, and understand and agree their personal auto insurance will apply for any accidents/injuries that might be incurred during the lesson while the student is driving. 

Student’s Physical and Mental Condition
It is the responsibility of the student and/or his/her parent/guardian(s) to notify AFSI if there are ANY physical, mental or other conditions that can affect the student’s ability to receive instruction and drive safety. The student/parent/guardian must notify AFSI if there is any kind of medication that can affect the student’s ability to drive or operate machinery. It is similarly the student and parent/guardian’s responsibility to check if any medications affect the student’s driving abilities.
Parents of students with learning disabilities are required to disclose these conditions and share student’s Individual Learning Plan with AFSI prior to start of behind-the-wheel lessons to contribute to the safety of both student and Driving Instructor. 

Behavior
The student must, at all times, act in a mature, respectful and appropriate manner during behind-the-wheel lessons, classroom sessions and/or workshops. Any behavior the Driving Instructor and AFSI deems inappropriate and/or disruptive to the learning process can result in student expulsion. In the case of an expulsion, no refunds will be given. There will be no exceptions. The Driving Instructor will give two (2) warnings before expelling the student. No texting, cell phones, paging or electronic devices will be permitted during any of our training sessions or tests. 

Cognitive Awareness
The student agrees that he/she will not be under the influence of alcohol, illegal substances, or any other intoxicants or legal drugs which might induce sleepiness, nervousness, or other condition which could adversely affect his/her ability to drive an automobile or understand and comply with oral or written directions regarding the use of an automobile while participating in the program or test.

Eyesight
The student agrees that his/her eyesight will be sufficient for the purposes of carefully and cautiously driving an automobile and sufficient for him/her to read and understand ordinary road signs. If he/she has received a prescription for eye wear to be used to correct any eyesight deficiency which could adversely affect his/her driving ability, that prescribed eye wear will be worn throughout participation in the program or test. 

Guarantee or Warranty
AFSI DOES NOT PROMISE, WARRANT, OR GUARANTEE THAT ANY OF ITS STUDENTS WILL PASS HIS/HER DMV WRITTEN TEST OR ROAD TEST OR THAT THEY WILL NOT GET INTO ANY AUTOMOBILE CRASHES WHILE TAKING PART IN ANY BEHIND-THE-WHEEL TRAINING SESSIONS. To the fullest extent allowed by law, AFSI disclaims any and all express and/or implied warranties related to its program, methods, processes and/or curriculum. 

Refunds
All Florida Safety Institute protects the value of the student’s program. AFSI does not expire driving lesson programs; any pre-paid program is price protected from increases in price and changes to programs. The student will always have the ‘best’ benefit. If a plan, package, bundle, class, test or program is changed or modified before it is completed the student will receive the better of the new or prior plan or upgraded to the next best option. Once registration and payment is processed, AFSI will provide a schedule for the appropriate plan, package, bundle, class, test or program within a reasonable period of time directly to the sponsor/parent and/or student as provided in the registration. A reasonable period of time is defined as the current average time to schedule based on the current volume of students in the market area of the student. While this is typically 2-4 days, periods of heavy registration volume may exceed this time. In this case we will typically make contact by any means provided in the registration to update the contact person(s) that they have been added to the scheduling queue in order of registration. In times of heavy registration, we will attempt to get initial lessons started.  The maximum period to contact and schedule is not to exceed 14 days to schedule all or part of the required elements as some programs are designed to extend over a period of time and may require some steps be completed prior to the scheduling the next step(s). Our registration team will attempt to make at least 3 contact(s) by phone, email and/or text to any or all the contact information provided at registration. Much like summer camp and private school registration, AFSI does NOT refund plans, packages bundles, classes, tests or programs after registration other than listed below. AFSI will make every attempt to accommodate every student’s needs in scheduling. If there is an impending deadline for a student, it is expected that the sponsor/parent and/or student contacts AFSI in advance of registration to confirm the deadline and our availability. We will make accommodations for students that have immediate needs in going away to college, the military or residency changes as well as sports and activities schedules. NO REFUNDS will be given for Road Skills and Knowledge Exams for license tests once scheduled. In the case of registered and scheduled programs and those that are not scheduled after AFSI has attempted contact will have a registration fee of 50% of the program not to exceed $500.  Monthly payment programs are governed by the policies outlined in the terms of service contact for Monthly Payment Plans. Those students not scheduled, and no contact has not been initiated by AFSI within the maximum 14 day period will be considered for refund without a registration fee.  Exceptions to the refund policy will only be made in cases of extreme need and will determined solely by AFSI. AFSI values its parents/sponsors and students and these policies are designed to maintain the value and consistency in our programs and scheduling and we will continue to strive to maintain the best in customer service.  

Change of Program
AFSI reserves the right, in its sole and absolute discretion, to change, alter, modify and/or terminate its program or any portion thereof at any time as it deems necessary. As a result, the student will be moved to the next best program available or returned the unused portion of their tuition. 

Release and Waiver
The student and his/her parent/guardian hereby release, waive, and discharge all claims and potential claims against, and covenants not to sue AFSI, subsidiaries, affiliated entities, officers, employees, agents and facilities with respect to any damages, injuries or losses  of any kind to the student or any vehicle or any property damage or loss to any other  party arising in connection with the student’s enrollment and participation in the AFSI curriculum, programs and training sessions and the student’s operation of any AFSI vehicles. 

Personal Property
AFSI is not liable for anything left in the AFSI vehicles by the students. Each student must keep track of his/her personal belongings when in the AFSI vehicles. Student cell phones and other electronic devices should be kept in glove compartment or center console while vehicle is in use.

Driving Instructor Development/Shadowing
As part of our ongoing Driving Instructor skill development and commitment to our level of quality and service through our lesson delivery, All Florida Safety Institute, LLC Instructors will periodically shadow one another’s  lessons.  During the course of a student’s behind-the-wheel training with  AFSI,  there  may  be  a  second and or third Driving  Instructor  present  in  the  vehicle as a silent partner observing the  lesson. 

Additional Passengers
The student and/or parent/guardian agrees that multiple students or authorized passengers may be in a car under the supervision of an AFSI Driving Instructor.

Information
We work directly with insurance agents across the state to help provide the best insurance options to our students and customers. Customers may be contacted about insurances plans and potential savings related to taking programs or testing with All Florida Safety. If you prefer to not receive any contact about these potential insurance saving options, customers can opt out via your student portal or by contacting our office. 

Filming
Both the parent/guardian and student consent to the student being filmed during lessons.  Each AFSI vehicle is equipped with an internal and external dash camera to record the student’s driving performance and events on the road. The purpose of these cameras are for safety, quality control and for training purposes. These videos will not be distributed externally without prior consent. 

Media
In consideration of my or my child’s appearance or engagement on camera, I hereby grant All Florida Safety Institute, LLC and those acting with its authority and permission the right to copyright, use and reuse pictures of me or the student or materials in which I may be included, in whole, part or composite, without restriction as to changes, alterations in character or form, or reproductions thereof in any media for art, factual documentary value or any other purpose. AFSI will notify you of any media distribution.

Outstanding Fees
All outstanding fees and balances must be paid prior to the start of the next lesson or test. AFSI reserves the right to postpone scheduled lessons until balance is up to date. 

Danger and Damages
Understand that teaching students to drive is dangerous and fluid. The instructor will take every precaution available to keep the students and vehicle safe. However, when the student is operating the vehicle and is ultimately responsible for anything that happens.  This includes any moving violations, tickets or red light cameras. Accidents are always a distinct possibility. Should damage be incurred due to a student’s carelessness or lack of cooperation and failure to follow directions the student/parent/guardian assumes full responsibility of any replacement costs up to but not exceeding the current insurance deductible when a claim is made. This includes flat tires as a result of careless driving but exclude flat tires due to structural failure or nail punctures. The purchase of a Vehicle Damage Waiver will waive any costs that may be incurred during a lesson due to damage of the vehicle or property. The Vehicle Damage Waiver does not waive any penalties assessed from tickets or fines.

All Florida Safety Institute, LLC Terms and Conditions Acknowledgment:

The enrolled student/guardian agrees and understands all of the above terms laid out in this policy. The enrolled student/guardian hereby further represents and warrants that he/she shall:

a. Possess a valid driver permit/license and shall comply with all indicated restrictions; and
b. Always operate the vehicle in a safe manner, observing all traffic laws; and
c. Always obey the directions and commands of the AFSI Driving Instructor and authorized representatives; and
d. Be responsible for any fines or penalties involving the vehicle for parking, traffic or other violation of any traffic laws incurred as a result of Driver’s operation or use of a vehicle
e. Be listed as the driver of record on any police and/or incident reports that are prepared and/or filed as a result of an accident/incident that occurs while the student is behind the wheel of the vehicle during a behind-the-wheel training session or lesson, and accept any consequential impact on their driving record that occurs as a result of being involved in any such accident/incident.