AAA APPROVED DRIVING SCHOOL WITH EXPERT INSTRUCTORS
We are a AAA Approved Driving School

Booking Policies

Booking Policies, Scheduling and Payment

Driving lesson times vary between 1.5 and 2 hours in duration, unless otherwise noted. Students may be picked up and dropped off at your desired location and this service is free with all behind-the-wheel lesson plans. Travel to and from those locations is not billed towards the lesson, but may be billed a premium fee in extended travel circumstances. Licensing Packages accommodate for 30 minutes of travel to and from your pick-up/drop-off location time. Instructor travel time exceeding 30 minutes to and from the nearest office will require an extended travel fee.

Pick-up may be accomplished at school, home or any place designated by parents or adult students. The distance between any student’s pick-up and drop-off locations may not exceed 30 miles.  Distances that exceed 30 miles during lessons prohibit the Instructor’s ability to complete the skills and knowledge objectives required during the lesson, while still allowing for travel time to the drop-off within scheduled lesson time.

Changes to pick up and drop off locations must be made in advance. Students need to be aware that tardiness for a scheduled lesson will result in a reduction in their lesson time. Instructors have tight lesson schedules and are allowed specific travel time between lessons.

We strive to schedule appointment times that fit your schedule. In addition to lesson times offered during normal business hours, we offer early morning, evening, night and weekend lesson times. Special allowances may be made for non-standard time appointment requests.  Special requests for non-standard lesson times may be made by contacting your instructor or the office.

Students will be assigned a primary instructor and remain with that instructor unless a conflict arises that requires substitution. In the event that a conflict arises, we will assign a substitute instructor, reschedule the lesson to the end of the current scheduled program, or reschedule the lesson to any unscheduled availability in that instructor’s calendar. For detailed information on lesson policy, and no show appointment policy please refer to our Student Contract.

Payment:

Guaranteed lesson or other service reservations require payment in full at the time of booking. Payment plans are available for select plans. Please contact the office directly for terms and conditions. We cannot book the initial appointment on the website for those on payment plans. Payment plans are not accepted via the website, but must be requested in person or via telephone at the time of booking.

We take most debit/credit card payments online and over the phone. Cash payments and payments made by check or money order may be dropped off at the office or mailed in advance. Our instructors are not equipped to issue receipts on the road. We do not accept promises of payment for services, and payment must be received by the office in advance of the first lessons. Returned check fees will be charged at the maximum allowable rate.

Scheduling Policy:

All Florida Safety Institute protects the value of the student’s program. AFSI does not expire driving lesson programs; any pre-paid program is price protected from increases in price and changes during your program. The student will always have the ‘best’ benefit. If a plan, package, bundle, class, test or program is changed or modified before it is completed, the student will receive the better of the new plan or upgraded to the next best option.

Once registered and payment is processed, your application is available to begin scheduling. Self-scheduling may be available for some services in some areas and is continuing to evolve. Your schedule does not expire and if you choose available self scheduling you will NOT be contacted by the office. If you choose office assisted scheduling or there is no self-scheduling availability in your area or for your specific needs you MUST contact us via application and you will go into a queue for scheduling with the instruction team in your region. AFSI will provide a schedule for the appropriate plan, package, bundle, class, test or program within a reasonable period of time directly to the sponsor/parent and/or student as provided in the registration. A reasonable period of time is defined as the current average time to schedule based on the current volume of students in the geographical area of the student.

While this is typically 2-4 days, periods of heavy registration volume around summer months and school holidays may exceed this time. In this case we will typically make contact by all means provided in the registration to update the contact person(s) that they have been added to the scheduling queue in order of registration. AFSI will make every attempt to accommodate every student’s needs in scheduling.

If there is an impending deadline for a student, it is expected that the sponsor/parent and/or student contacts AFSI in advance to confirm the deadline. We will make accommodations for students that have immediate needs in: going away to college, the military or residency changes as well as sports and activities schedules. No one will miss getting scheduled.

In times of heavy registration, we will attempt to get initial lessons started. The maximum period to contact and schedule is not to exceed 14 days to schedule all or part of the required elements as some programs are designed to extend over a period of time and may require some steps completed prior to the scheduling the next step(s). Our registration team will attempt to make at least 3 contact(s) by phone, email and/or text to any or all of the contact information provided at registration. During periods of high contact volume or posted emergencies this may take longer than normal and should be expected that it may be more than the normal 14 days. We will always guarantee students will get 100% of their lessons booked and scheduled, please be patient with us.

Refund Policy:

All Florida Safety Institute protects the value of the student’s program. AFSI does not expire driving lesson programs; any pre-paid program is price protected from increases in price and changes to programs. The student will always have the “best” benefit. If a plan, package, bundle, class, test, or program is changed or modified before it is completed the student will receive the better of the new or prior plan or upgraded to the next best option.

Once registration and payment is processed, AFSI will provide a schedule for the appropriate plan, package, bundle, class, test, or program within a reasonable period of time directly to the sponsor/parent and/or student as provided in the registration. A reasonable period of time is defined as the current average time to schedule based on the current volume of students in the market area of the student.

While this is typically 2-4 days, periods of heavy registration volume may exceed this time. In this case we will typically make contact by any means provided in the registration to update the contact person(s) that they have been added to the scheduling queue in order of registration. No one will miss getting registered. In times of heavy registration, we will attempt  to get initial lessons started.

The maximum period to contact  and schedule is not to exceed 14 days to schedule all or part of the required elements as some programs are designed to extend over a period of time and may require some steps completed prior to scheduling the next step(s). Our registration team will attempt to make at least 3 contact(s) by phone, email and/or text to any or all of the contact information provided at registration.

Much like summer camp and private school registration, AFSI does NOT refund plans, packages, bundles, classes, tests, or programs after registration other than listed below. AFSI will make every attempt to accommodate every student’s needs in scheduling.  If there is an impending deadline for a student, it is expected that the sponsor/parent and/or student contacts AFSI in advance to confirm the deadline.

We will make accommodations for students that have immediate needs in going away to collage, the military or residency changes as well as sports activities schedules. NO REFUNDS WILL BE GIVEN for Road Skills and Knowledge Exams for the state license tests once registered and paid. In the case of registered and scheduled programs and those that are not scheduled and no contact has been initiated after contacting AFSI via application in the following 14-day period will be given priority scheduling. If priority scheduling is not available the student will be considered for REFUND without a registration fee.

EXCEPTIONS to the refund policy will only be made in cases of extreme  need and will be determined solely by AFSI. AFSI values its parents/sponsors and students and these policies are designed to maintain the value and consistency in our programs and scheduling and will continue to strive to maintain the best in customer service.

Driving Lessons Cancellation Policy: Please make all lesson and other services cancellations via your student portal. If you need rescheduling and are not able to self-schedule please refer to the Scheduling Policy listed above for proper contact protocol and rescheduling. Alternatively you can contact your instructor . . . change requests. As noted previously, times of heavy contact volume may have delayed response time from phone, email and chat communications. All requests must be made 48 hours in advance and at no time less than 24 hours in advance. Cancellation/reschedule requests can often be difficult via the main office phone lines, as the office phones frequently reach maximum capacity.  Please also note that our office is not staffed for schedule change requests on weekends. Any cancellation of a driving lesson: – Must be made at least 48 hours in advance – Is subject to forfeiture of the lesson(s), or a $40 re booking fee per scheduled hour Driver’s License Testing Cancellation Policy:  Appointments that are made for Driver’s License testing must be paid when the reservation is being made.  Any offer for cash payment at the test time is subject to instructor/examiner availability, and availability of an Examiner is not guaranteed without an appointment. Missed Road Test Appointments are subject to a $15 rescheduling fee, above and beyond any fees associated with any corresponding driving lesson.

COVID-19 Concerns:

Due to the overwhelming response we have received after the COVID-19 quarantine, the demand for drivers license testing has increased tremendously as many counties and tax collectors are not performing driving exams anymore. We have hired many new staff members and are training them to provide the excellent customer service you expect.

NEED TO KNOW

– We ask that students wear a mask for their lesson. This is a requirement, if you live in a county with a mask mandate.
– Each car is cleaned and sanitized after each student. 
– We ask that if you have any symptoms that you refrain from getting in the car for a lesson and notify your instructor immediately. 

Communication and Availability and Scheduling:

We are working diligently to answer all incoming calls and emails but we have an overwhelming amount of simple inquiries that are making it difficult to reach everyone in an efficient manner. 

NEED TO KNOW

– We ask that you please limit your inquires to either one avenue of email, chat or phone and please reach out only once unless your issue is a time sensitive manner.
– Rest assured that we have plenty of availability for lessons and testing. We reserve a portion of our availability for immediate needs.
– We reach out to our new registrations in the order that they register, so please allow at least 3-4 days for our scheduling staff to contract you about your lesson schedule.
– Email your availability to registration@allfloridasafety.com so that we can burn the midnight oil and prepare your schedule after normal hours.
– Updates are reflected in your student portal under the “My Schedule” tab.
– Test scheduling is still available for online self-scheduling, but if you do not see the desired testing spot, please reach out to us. If you do not have a time sensitive need for scheduling, we kindly ask that you pick from appointments available online if you have not done so already. 

Schedule Your Driving Lessons with Us!

Get started today! Online Courses or traditional classroom at any of our 20 locations.

Near me